Stakeholders Engagement

Stakeholder Identification

PLANET has many stakeholders with a wide variety of backgrounds. To identify the stakeholders who sufficiently represent their groups, we have referred to the five attributes in AA1000 Stakeholder Engagement Standard 2015: Dependency, Influence, Tension, Responsibility and Diverse Perspectives. Seven groups of stakeholders have been identified based on their degree of significance, namely investors (shareholders), employees, customers, suppliers, government agencies, NPO/NGO, and communities.

Stakeholder Communication

PLANET engages its stakeholders in material topics through regular and irregular Channel of Communications, through which the stakeholders contribute to the results from various angles and present diverse social values. Topics that are important to PLANET’s stakeholders are reviewed, and the response measures are also addressed in the sustainability report.

Stakeholder Engagement Performance

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
Investors (Shareholders)	The long-term support of investors and shareholders is the driving force of PLANET's steady growth. All investors and shareholders of PLANET should be given equal access to material information. PLANET should uphold the principles of integrity and sustainability in its operations, keep transparent information, and protect the rights and interests of shareholders and investors.	Shareholder meeting	Once a year	Corporate Governance and Operational Performance Information Security Management Supply Chain Management Human Rights Risk Management Integrity Management and Regulatory Compliance Green Products and Innovative R&D	The company engages investors regularly or as needed to convey its business performance and future development. Annual reports, quarterly financial statements, quarterly operation reports and monthly revenues are disclosed on the Stakeholders zone of the corporate website. A summary of opinions collected from investors and external parties is submitted quarterly to the Board of Directors and the executive management to provide a basis for the improvement of corporate governance and operations.
		Investor Conference	Twice a year
		Stakeholders zone of corporate website	As needed
		Audit Committee email	Open round the clock
		(Acting) spokesperson email	Open round the clock
		Market observation post system of competent authority	As needed

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
Employees	Employees are the most important partners of PLANET's sustainable development, the key to the enterprise's core competitiveness, and the most important foundation for sustainable operation. The company is committed to creating a diverse, equal and healthy working environment, hoping to grow and develop together with its employees and to share the benefits of sustainability with them.	Performance assessment	Once a year	Talent Attraction and Retention Talent Development Human Rights DEI Workplace Occupational Safety and Health	PLANET communicates with employees on company policies and directions through various channels, and it is open to employee feedback and adjusts strategies or proposals for improvement as appropriate. PLANET organizes regular professional training courses, health and safety training program, fire drills, etc.
		Performance appraisal interview	As needed
		Mentor interview	Immediate response
		Senior workmate	Immediate response
		Employee welfare committee	As needed
		Competency-based Education and Training	As needed
		Employee satisfaction survey	Once a year
		Gender equality committee	As needed
		Suggestions & complaints box	Immediate response
		Labor Management meeting	Quarterly
		Internal meetings	As needed
		Occupational Safety and Health Committee	Quarterly

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
Customers	Customers are important business partners of PLANET. The company listens to the needs of its customers and focuses on the needs of the customers to provide professional services. The company strives to master the trend of network communication industry, to help customers win market opportunities, to achieve customer goals and to grow together. PLANET is ready to join hands with customers to achieve low carbon and sustainability.	Corporate social media	As needed	Green Products and Innovative R&D Customer Relationship Management Product Quality and Safety Supply Chain Management Human Rights Privacy Protection Information Security Management	PLANET is constantly making improvements to customer service and stays in close communication with customers. The company protects client privacy and is always prepared to accept review requests from customers. Visits and meetings between PLANET and its customers are arranged to strengthen the partnerships and create a win-win situation.
		Partner Zone of corporate website	As needed
		Customer service, technical support, dedicated window and mailbox	Response within 24 hours
		Product training	As needed
		Dealer meeting	As needed
		Customer satisfaction survey	Once a year
		ESG / CSR audit	As needed

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
Suppliers	Suppliers are PLANET’s partner in sustainable management and growth. We hope to build a sustainable partnership with suppliers and to fulfill corporate social responsibility together with them.	Dedicated buyer window	As needed	Corporate Governance and Operational Performance Supply Chain Management Green Products and Innovative R&D	PLANET conducts regular annual supplier audit, communicating with suppliers and proactively responding to suppliers' concerns. PLANET continues to encourage suppliers to minimize environmental impact and work together with them for carbon reduction and for reinforcing the sustainable supply chain.
		Supplier evaluation	Once a year
		Green supply chain management platform	As needed
		Supplier audit and coaching	Quarterly
		Supplier meeting	As needed

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
Government Agencies	Apart from complying with government regulations, PLANET actively supports government policies and engages government agencies in two-way open communication to win their trust, support, and cooperation.	Market observation post system of competent authority	As needed	Corporate Governance and Operational Performance Integrity Management and Regulatory Compliance Investor Protection Climate Change Information Security Management	PLANET works with government agencies regularly and as needed in implementing and coordinating related matters. The company also learns details of government regulations and assists in promoting them. Excel at regulatory compliance, PLANET strictly observes laws and regulation and fully cooperates with government policies.
		Symposiums/seminars, evaluations	As needed
		Official correspondence	As needed

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
NPO/NGO	As an ethical and responsible enterprise, PLANET understands the needs of nonprofit organizations. It promotes and practices the philosophy of giving back to the community and strives to exert positive influence on society. The goal is to achieve sustainability, harmony, and mutual benefits.	Participate t in relevant organizations	As needed	Human Rights Environmental Protection Climate Change Social Participation and Care Social Influence	PLANET participates in Taipei Computer Association, National Innovation and Entrepreneurship Association R.O.C., Taiwan-U.S. Business Alliance, Intelligent Computer & AIoT Association and other organizations, and establishes enhanced communication mechanism with industry members. PLANET works with NGOs / NPOs in promoting environmental protection, social inclusion, and similar programs.
		Activity cooperation	As needed
		Join initiatives	As needed

Stakeholder	Significance to PLANET	Channel of Communication	Frequency of Communication	Sustainability Issues	Engagement Results
Communities	PLANET keeps in good relationships with the community and society, hoping to help the communities grow together.	Project cooperation	As needed	Environmental Protection Social Prticipation and Care Social Influence	PLANET has implemented “Remedial education/psychological counseling for disadvantaged children” in 20 schools and organizations in greater Taipei. PLANET communicates via meetings, e-mail and telephones.
		Opinion survey	As needed
		Corporate website	As needed

Identification of Material Topics

PLANET identifies material topics based on the 4 principles of inclusivity, materiality, responsiveness, and impact in the AA1000AP AccountAbility Principles 2018 and further assesses the significant impact of these material topics on ESG aspects according to GRI Universal Standards 2021, which provides a basis for sustainability strategy planning and for information discloses in the sustainability report.

Every year, PLANET reviews material topics with stakeholders through the sustainability team and makes adjustments as appropriate. It checks the impact of those issues of concern to stakeholders by regularly implementing the procedure of identifying material topics. That helps the Company to allocate resources effectively and to carry out short-, medium-, and long-term sustainability strategies.

All the material topics are assessed and ranked by the Company’s Chief Sustainability Officer and the Sustainability Team based on "the degree of PLANET’s environmental, social and governance impacts on the entire society" and "the degree of influence over stakeholders' assessment and decision-making processes". The degree of influence and impact of individual topic was measured and quantified to create a materiality matrix.